Phēnix Pelvic Health SMS Privacy Policy
Phēnix Pelvic Health is committed to protecting your privacy. This SMS Privacy Policy (the “SMS Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”). This Policy is incorporated into the Terms of Service. This does not refer to our Privacy Policy regarding your Protected Health Information (PHI). The PHI Privacy Policy is available on our digital or paper intake forms or by contacting us at contact@phenixpelvichealth.com.
By using the Service, you agree to the terms of this SMS Policy. Phēnix Pelvic Health reserves the right, in its sole discretion, to modify or change this SMS Policy at any time. The date of the last update will be posted at the top of this SMS Policy for your convenience. This SMS Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the SMS Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your name, mobile phone number, and email address as well as the any Personal Information that you choose to include in messages you send.
How Personal Information is Collected About You
Through the use of our website opt-in option or when consent is given on digital or paper intake forms, Phēnix Pelvic Health will receive the following information: your name and mobile phone number. Personal information collected is limited to that which you share. We may also receive this information when you send a text message to us.
How Phēnix Pelvic Health uses Personal Information About You
We use Personal Information to (a) process and respond to inquiries and/or (b) contact you regarding scheduling or your physical therapy care.
Each message that you send through the Service is stored in our patient relations database. We may retain these messages for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us, and enforce our agreements.
Disclosure of Your Personal Information
We will never trade or otherwise sell your Personal Information such as phone number and message content to third parties under any circumstance. We may only use or disclose such information in any of the following limited circumstances:
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Phēnix Pelvic Health's Terms of Service, or as otherwise required by law.
- Protected Health Information will be protected as written in the separate PHI Privacy Policy.
Security
Phēnix Pelvic Health takes precautions to ensure the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party delivery platform or your carrier network).
Opting in
A mobile user might opt-in by:
- Entering a phone number online on our website,
- Filling out a paper form that includes their phone number,
- Signing up at a point-of-sale location,
- Sending Phēnix Pelvic Health a SMS message first, or
- Consenting on digital intake form.
Opting out
- Phēnix Pelvic Health gives you the ability to opt out of the Service for any reason at any time. You can opt out by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Children & Intended Audience
The Service is not intended for children under 13, and Phēnix Pelvic Health does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Phēnix Pelvic Health requires that users of this service be limited to US residents only.
Questions or concerns?
If you have any additional questions regarding this SMS Policy, please feel free to contact us any time by emailing contact@phenixpelvichealth.com.
SMS Terms of Service
Use of the Phēnix Pelvic Health text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.
1. Phēnix Pelvic Health will allow several different opportunities, such as a entering a phone number online, to opt-in to SMS services. You can cancel the Service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
2. If at any time you forget what keywords are supported, just text "HELP". After you send the SMS message "HELP" to us, we will respond with instructions on how to use our Service as well as how to unsubscribe.
We are able to deliver messages to most major mobile phone carriers. ***Carriers are not liable for delayed or undelivered messages***
3. As always, message and data rates may apply for any messages sent to you from us and to us from you, and Phēnix Pelvic Health is not liable for the cost of any such messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided, you can send an email to contact@phenixpelvichealth.com
4. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Phēnix Pelvic Health will not be liable to you if this occurs.
5. You understand that you are not required to consent to the Service to receive any other services from Phēnix Pelvic Health .
6. By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize Phēnix Pelvic Health to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.
7. If you have any questions regarding privacy, please read our SMS Privacy Policy or our PHI Privacy Policy or contact us at contact@phenixpelvichealth.com.